Contact Us

  • Self Service Advertising Help
    1-800-528-4637, ext. 73445
    • Monday - Friday 9:00am to 5:00pm
    • Saturday 10:00am to 2:00pm
  • Advertising Sales Representative
    1-800-528-4637, ext. 72769
    • Monday - Friday 8:30am-5:00pm
Frequently Asked Questions
How do I update my ad once it has been placed?

After you place your ad, you will receive an email confirming that you've submitted an ad. In this email, there is a link to review your ad that takes you directly to your order, where you can edit, renew or cancel it. Alternately, you can access My Dashboard from the header at the top of the site. After logging in, you can browse all of your ads that are currently running, have run and/or are saved as drafts.

What is My Dashboard?

This is your access to all of your orders, drafts and account information for advertising self service.

How can I view, edit and manage all of my orders and drafts?

You access all of these through My Dashboard. You can access My Dashboard from the header at the top of the site. The site will ask you to log in, or if you’re already logged in will take you to your Dashboard. From this screen, you can access previously placed orders under Order History and edit or renew them with just a few clicks. You can access any saved drafts and complete your purchase.

Do I ever need to speak to anyone to make sure my ad will run?

No, once you check out and pay for your ad, you will receive a confirmation email from us. Unless we contact you about any problems with your order, your ad will run on the dates and in the products that you selected. If you need to make changes, or cancel your ad, you can do so in the links contained in the email or you can log on to Your Account.

How far in advance do I need to submit my advertisement in order for it to run?

This depends on the product you choose for your advertising solution. Some products allow for next day publishing, while others require more than a week advance submission. You can find the specific deadlines for the product you’re interested in, by visiting the More Info page for that specific product. Also, when building your campaign, our calendar will default to the next available day for your advertisement to run in print and/or online.

What forms of payment do you accept?

All of our self service products are paid in advance with a credit card. We accept Visa, MasterCard, Discover & American Express. If you are a business that currently has a line of credit with us and wants to use self service, please contact us at 1-800-LATIMES, ext. 73445

Do I have to build my ad from scratch?

To help you build the appropriate ad for what you are trying to sell or promote, we offer several templates, allowing you the ability to customize certain areas, add photos or graphics and embed your business website information. The ad building process will make sure that we collect the appropriate information needed for our classified partner sites and for effective advertisements. For certain business products, we offer you the option to upload your own display advertisement as a pdf. A great option for those businesses who have already built their ad copy, but just need to schedule it in one or more of our products.

What is Advertising Self Service?

Self Service allows you to place ads or notices in The Los Angeles Times’ print, online and mobile platforms in a convenient and cost efficient way. You choose your product(s), build or upload your material, pick your schedule, then check out, that’s it. Self Service is ideal for any business looking for a small print and/or online campaign and for any individual or business looking to place a classified ad.

How do I access My Account?

Go to My Dashboard. From there, you can update your address, phone number, business name, business type, password, and any saved credit cards.

Do I need to create an account?

Yes, in order for us to schedule your ad and charge you for it, we need you to create an account. This also allows you full access to all your saved drafts, current, pending and past orders and account information. We ask for a minimal amount of information that we need in order to process your order. Feel free to browse our products and build ads without registering in order to get a feel for how our Self Service website works. If you need more information regarding our Privacy Policy, please click here.

How do I change the email address on my account?

Please contact one of our representatives at 1-800-LATIMES, ext. 73445 to update the email address you log in with.

What if I forget my username or password?

Our site will walk you through the retrieval of both your username and your password if you forget either or both of them. If you still have difficulty logging in after going through this process, please call us at 1-800-LATIMES, ext. 73445 and one of our representatives will assist you.

Where will I see my ad?

Your ad will appear on webpages within the category you select (News, Business, Sports); you can also target website visitors by Southern Calif. regions with the Features (Entertainment/Health/Style/Travel) or News (News/Business/Sports) Blends packages

How will I know my ad published?

In most cases, your online ad appears the same day your print ad is in the paper. If you cannot find your ad, please call us at myad@latimes.com and one of our representatives will assist you. We will also be happy to provide pdfs of your print ad in the newspaper and/or online metrics detailing how many times your ad was displayed and the click through rate.

What browsers does your site support?
  • Internet Explorer 7 and higher
  • Firefox 3.5 and higher
  • Safari 5 and higher
  • Google Chrome 8 and higher
What if I can't find the type of ad that I want to place or section that I want to run it in on the Self Service site?

While we have the majority of our advertising offerings available through self service, there may be a few that are not listed here. Please contact us to see if we can find the right option for you. Our inside sales team can be reached at 1-800-LATIMES, ext. 72769.

Do I get to choose where my ad is placed in the newspaper or online?

After receiving all ad submissions, we will strategically place ads to be the most aesthetically pleasing.

What is the difference between a Classified Ad, a Display Ad and an Online Ad?

Classified ads can also be referred to as Listing, Agate, or Lightface ads. These are generally small ads that run in a specific section of the print edition of the newspaper that are classified by categories and subcategories. Items for sale (such as cars, merchandise and homes), Announcements, Legal Notices and Job Postings all generally are submitted as Classified Ads. These ads follow relatively strict formatting guidelines and are generally charged by the number of lines that are included. Most Classified ad packages also include an online classified ad that lists your ad on a partner site such as careerbuilder.com or cars.com and/or on our own site latimes.com.

Print Display Ads can also be referred to as ROP (Run of Press) ads. These are traditional ads that run within various parts of the newspaper and vary greatly in their design and size. These are generally placed by businesses looking to promote their brick and mortar stores, services and/or products. These ads can include photos, logos, coupons and other eye-catching elements. If you place a Display Ad, you can use one of our attractive pre-built templates or you can upload your own material.

Online Ads refer to Online Display Ads. These are primarily run in one of two sizes, Cube or Leaderboard (you can see examples of these when you visit More Info for any of our Online products). These run on various pages throughout {insert market website} and may have the option to target by online section or by the location of the person visiting the site. Most of our Online Display ads are sold by the number of impressions that you wish to purchase. An impression is an instance of your ad being displayed to a visitor of the website you booked your ad to run on.

What product or package should I choose?

The Los Angeles Times offers dozens of advertising options, meeting the needs of nearly all types of Small Businesses looking to promote their businesses and services and Individuals looking to sell something or announce something. The simplest way to find the right option for you is to visit our Ad Options page, and use the left hand navigation to narrow the product list based on the category and advertising type that fits your situation and budget.

Many advertising options are available through our self-service site, however there are products, categories, sizes and packages that are not available through self-service. Self-service supports small business needs so not all customers qualify through this program. If you have any questions or need assistance, please contact us.