Frequently Ask Questions

Have a question about placing and Ad or Obituary Notice? We’ve got you covered with our FAQs and help center.
How far in advance do I need to submit my advertisement in order for it to run?

This depends on the product you choose for your advertising solution. Some products allow for next day publishing, while others require more than a week advance submission. You can find the specific deadlines for the product you’re interested in, by visiting the More Info page for that specific product. Also, when building your campaign, our calendar will default to the next available day for your advertisement to run in print and/or online.

How can I view, edit and manage all of my orders and drafts?

You access all of these through My Dashboard. You can access My Dashboard from the header at the top of the site. The site will ask you to log in, or if you’re already logged in will take you to your Dashboard. 

From this screen, you can access Orders and Drafts. Click the 3-line menu next to your order to access all available options:3-line menu

3-line menu Click the 3-line menu for options

print button Print a proof

renew Renew: Start a new order with all the same ad or obituary details, for the next available run date after the source order

cancel order Cancel your order

edit or review order Edit your order

  • For Legal orders: gives you access to your proof of publication if requested.
  • For Obituary orders: gives you access to your Video Tribute

Classified orders can only be modified before the deadline for the first run date.

Do I need to speak to anyone to make sure my ad will run?

No, once you check out and pay for your ad, you will receive a confirmation email from us. Unless we contact you about any problems with your order, your ad will run on the dates and in the products that you selected. If you need to make changes, or cancel your ad, you can do so in the links contained in the email or you can log on to Your Account.

How do I get a copy of my ad or obituary after it runs?

We would be happy to provide you with a PDF tearsheet of the page on which your notice ran. Please use the contact form or email us at to request a tearsheet.

How do I find my classified ad?

You can find your online classified notices here.

What if I forget my username or password?

Our site will walk you through the retrieval of both your username and your password if you forget either or both of them. If you still have difficulty logging in after going through this process, please leave a message at 1-800-LATIMES, ext. 73445 and one of our representatives will assist you.

How do I change the email address on my account?

Please leave us a message at 1-800-LATIMES, ext. 73445 to update the email address you log in with.

Do I need to create an account?

Yes, in order for us to schedule your ad and charge you for it, we need you to create an account. This also allows you full access to all your saved drafts, current, pending and past orders and account information. We ask for a minimal amount of information that we need in order to process your order. Feel free to browse our products and build ads without registering in order to get a feel for how our Self-Service website works. If you need more information regarding our Privacy Policy, please click here.

How do I access My Account?

Go to My Dashboard. From there, you can update your address, phone number, business name, business type, password, and any saved credit cards.

What browsers does your site support?
  • Microsoft Edge (upgrade through Microsoft’s site)
  • Firefox (upgrade through Mozilla’s site)
  • Safari (upgrade through Apple’s site)
  • Chrome (upgrade through Google’s site)

*Note: Chrome is not supported on iOS (iPhone & iPad) devices. Please use Safari.

Why won’t the site load correctly?

If you have selected a package and the site won’t load, it’s possible you have an ad blocker or another plugin that is blocking the site. Because our self-service portal has “advertising” in the URL, ad blockers can interfere with the functionality.

Please pause your ad blocker or whitelist our site.

If that does not resolve your issue, you may wish to try another browser or work with one of our representatives at

What if I can't find the type of ad that I want to place or section that I want to run it in on the Self-Service site?
  • While we have the majority of our advertising offerings available through self service, there may be a few that are not listed here. Please contact us to see if we can find the right option for you. Our inside sales team can be reached at 1-800-LATIMES, ext. 72769.

Do I get to choose where my ad is placed in the newspaper or online?

After receiving all ad submissions, we will strategically place ads to be the most aesthetically pleasing.

What is the difference between a Classified Ad, a Display Ad and an Online Ad?

Classified ads can also be referred to as Listing, Agate, or Lightface ads. These are generally small ads that run in a specific section of the print edition of the newspaper that are classified by categories and subcategories. Items for sale (such as cars, merchandise and homes), Announcements, Legal Notices and Job Postings all generally are submitted as Classified Ads. These ads follow relatively strict formatting guidelines and are generally charged by the number of lines that are included. Most Classified ad packages also include an online classified ad that lists your ad on a partner site such as or and/or on our own site

Print Display Ads can also be referred to as ROP (Run of Press) ads. These are traditional ads that run within various parts of the newspaper and vary greatly in their design and size. These are generally placed by businesses looking to promote their brick and mortar stores, services and/or products. These ads can include photos, logos, coupons and other eye-catching elements. If you place a Display Ad, you can use one of our attractive pre-built templates or you can upload your own material.

Online Ads refer to Online Display Ads. These are primarily run in one of two sizes, Cube or Leaderboard (you can see examples of these when you visit More Info for any of our Online products). These run on various pages throughout {insert market website} and may have the option to target by online section or by the location of the person visiting the site. Most of our Online Display ads are sold by the number of impressions that you wish to purchase. An impression is an instance of your ad being displayed to a visitor of the website you booked your ad to run on.

What product or package should I choose?

The Los Angeles Times offers dozens of advertising options, meeting the needs of nearly all types of Small Businesses looking to promote their businesses and services and Individuals looking to sell something or announce something. The simplest way to find the right option for you is to visit our Ad Options page, and use the left hand navigation to narrow the product list based on the category and advertising type that fits your situation and budget.

How much does an Obituary cost and what is included?

Our Obituary Notices are priced per inch and include a notice and a customizable Video Tribute.

Please see our Obituary Notice page for more information.

Can I place an In Memoriam?

If you wish to place an In Memoriam notice, please email us at

How do I view my Video Tribute?

You can find all approved Video Tributes at

If you have made changes to your Video Tribute you will need to wait until our team has reviewed and approved the video. 

You can also view and modify your order from your Order History page. Click the three-line menu (3-line menu) next to your order and choose the edit button which looks like a pencil (edit or review order).

How do I edit my Video Tribute?

You can modify your Video Tribute by going to your Order History page. Click the three-line menu (3-line menu) next to your order and choose the edit button which looks like a pencil (edit or review order). 

Scroll to the bottom of the page. 

If your Video Tribute is processing, you will see a message like this:

video tribute is still processing

You can edit your video at this time but you will not be able view it until the latest version is done rendering.

Otherwise, you will see this:

video tribute is finalized

Use the film icon (view and share video tribute) to view and share your video. Note that Video Tribute can only be shared once they are approved. 

Use the edit icon (edit video tribute) to enhance your Video Tribute. It can be as long or short as you like at no additional cost. There are 10 customizable scenes and 7 music tracts to choose from.

How do I find my notice?

You can find your notice here, on the first day your print notice appears online.

Use their Search By Name option to find your notice quickly. notices stay online indefinitely.

Can I edit my notice?

If you would like to make changes to your online Obituary, email us at with the text as you’d like it to appear in your notice. We are happy to assist.

Need more help?

Get in touch for additional queries