Frequently Ask Questions
This depends on the product you choose for your advertising solution. Some products allow for next day publishing, while others require more than a week advance submission. You can find the specific deadlines for the product you’re interested in, by visiting the More Info page for that specific product. Also, when building your campaign, our calendar will default to the next available day for your advertisement to run in print and/or online.
You access all of these through My Dashboard. You can access My Dashboard from the header at the top of the site. The site will ask you to log in, or if you’re already logged in will take you to your Dashboard.
From this screen, you can access Orders and Drafts. Click the 3-line menu next to your order to access all available options:
Click the 3-line menu for options
Print a proof
Renew: Start a new order with all the same ad or obituary details, for the next available run date after the source order
Cancel your order
Edit your order
- For Legal orders: gives you access to your proof of publication if requested.
- For Obituary orders: gives you access to your Video Tribute
Classified orders can only be modified before the deadline for the first run date.
No, once you check out and pay for your ad, you will receive a confirmation email from us. Unless we contact you about any problems with your order, your ad will run on the dates and in the products that you selected. If you need to make changes, or cancel your ad, you can do so in the links contained in the email or you can log on to Your Account.
We would be happy to provide you with a PDF tearsheet of the page on which your notice ran. Please use the contact form or email us at SelfService@latimes.com to request a tearsheet.
You can find your online classified notices here.
Our site will walk you through the retrieval of both your username and your password if you forget either or both of them. If you still have difficulty logging in after going through this process, please email us at selfservice@latimes.com and one of our representatives will assist you.
Please email us at selfservice@latimes.com to update the email address you log in with.
Yes, in order for us to schedule your ad and charge you for it, we need you to create an account. This also allows you full access to all your saved drafts, current, pending and past orders and account information. We ask for a minimal amount of information that we need in order to process your order. Feel free to browse our products and build ads without registering in order to get a feel for how our Self-Service website works. If you need more information regarding our Privacy Policy, please click here.
Go to My Dashboard. From there, you can update your address, phone number, business name, business type, password, and any saved credit cards.
If you have selected a package and the site won’t load, it’s possible you have an ad blocker or another plugin that is blocking the site. Because our self-service portal has “advertising” in the URL, ad blockers can interfere with the functionality.
Please pause your ad blocker or whitelist our site.
If that does not resolve your issue, you may wish to try another browser or work with one of our representatives at latclassifieds@latimes.com
While we have the majority of our advertising offerings available through self service, there may be a few that are not listed here. Please contact us to see if we can find the right option for you. Our inside sales team can be reached at 1-800-LATIMES, ext. 72769.
After receiving all ad submissions, we will strategically place ads to be the most aesthetically pleasing.
Classified ads can also be referred to as Listing, Agate, or Lightface ads. These are generally small ads that run in a specific section of the print edition of the newspaper that are classified by categories and subcategories. Items for sale (such as cars, merchandise and homes), Announcements, Legal Notices and Job Postings all generally are submitted as Classified Ads. These ads follow relatively strict formatting guidelines and are generally charged by the number of lines that are included. Most Classified ad packages also include an online classified ad that lists your ad on a partner site such as careerbuilder.com or cars.com and/or on our own site latimes.com.
Print Display Ads can also be referred to as ROP (Run of Press) ads. These are traditional ads that run within various parts of the newspaper and vary greatly in their design and size. These are generally placed by businesses looking to promote their brick and mortar stores, services and/or products. These ads can include photos, logos, coupons and other eye-catching elements. If you place a Display Ad, you can use one of our attractive pre-built templates or you can upload your own material.
Online Ads refer to Online Display Ads. These are primarily run in one of two sizes, Cube or Leaderboard (you can see examples of these when you visit More Info for any of our Online products). These run on various pages throughout {insert market website} and may have the option to target by online section or by the location of the person visiting the site. Most of our Online Display ads are sold by the number of impressions that you wish to purchase. An impression is an instance of your ad being displayed to a visitor of the website you booked your ad to run on.
The Los Angeles Times offers dozens of advertising options, meeting the needs of nearly all types of Small Businesses looking to promote their businesses and services and Individuals looking to sell something or announce something. The simplest way to find the right option for you is to visit our Ad Options page, and use the left hand navigation to narrow the product list based on the category and advertising type that fits your situation and budget.
Our Obituary Notices are priced per inch and include a Legacy.com notice and a customizable Video Tribute.
Please see our Obituary Notice page for more information.
If you wish to place an In Memoriam notice, please email us at laobituaries@latimes.com
You can find all approved Video Tributes at videotribute.latimes.com.
If you have made changes to your Video Tribute you will need to wait until our team has reviewed and approved the video.
You can also view and modify your order from your Order History page. Click the three-line menu () next to your order and choose the edit button which looks like a pencil ().
You can modify your Video Tribute by going to your Order History page. Click the three-line menu () next to your order and choose the edit button which looks like a pencil ().
Scroll to the bottom of the page.
If your Video Tribute is processing, you will see a message like this:
You can edit your video at this time but you will not be able view it until the latest version is done rendering.
Otherwise, you will see this:
Use the film icon (
) to view and share your video. Note that Video Tribute can only be shared once they are approved.
Use the edit icon (
) to enhance your Video Tribute. It can be as long or short as you like at no additional cost. There are 10 customizable scenes and 7 music tracts to choose from.
You can find your Legacy.com notice here, on the first day your print notice appears online.
Use their Search By Name option to find your notice quickly. Legacy.com notices stay online indefinitely.
If you would like to make changes to your online Obituary, email us at SelfService@latimes.com with the text as you’d like it to appear in your notice. We are happy to assist.